Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Brockenhurst come from postal codes SO42.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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What isn't working?
Please let us know what issue you are experiencing with Virgin Media:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Virgin Media?
2.06 out of 5 92,891 ratings
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Problems in the last 24 hours in Brockenhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockenhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 02: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Brockenhurst, Hampshire, England
The most recent Virgin Media outage reports came from the following cities:Southampton, Romsey, Bournemouth, Brockenhurst, Christchurch, New Milton and Eastleigh.
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| City | Problem Type | Report Time |
|---|---|---|
 Southampton | Internet | |
| Romsey | Internet | |
| Bournemouth | TV | |
| Southampton | Internet | |
| Brockenhurst | Internet | |
| Southampton | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Virgin Media Issues Reports Near Brockenhurst, England
Latest outage, problems and issue reports in Brockenhurst and nearby locations:
- Matthew King (@MatthewKing35) reported fromSouthampton, England
@virginmedia @Tyson_Fury Very please with my Sevice I have moved from Vodafone. To virgin mobile as well get my tv 📺 broodband home phone 📞 I moved from sky. But my Complaint is the boxing 🥊 is pay per view overnight again is it possible to Persuade Bt sport to there’s fights in the evening like 1/2
- Lauren Tompkins (@LaurenSTompkins) reported fromBournemouth, England
@virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.
- Adam Craig (@adamskicraig) reported fromBournemouth, England
@virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP
- Neil (@gilly8049) reported fromBournemouth, England
@virginmedia seems tweeting is the only way to communicate with @virginmedia no TV service in BH5. Service checker not working! And massive queues on the phone!
- Chris Garrett (@chris_tterrag) reported fromBournemouth, England
@paults89 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
- Jacqui Mullarney (@Jovijaqs) reported fromSouthampton, England
@virginmedia please sort the signal out as missing the rugby
- Stuart (@ffsStuart) reported fromSouthampton, England
@virginmedia pls fix internet i cannae watch southampton play man :(
- Paul Warren (@pinsi1608) reported fromSouthampton, England
@virginmedia Please can I have some help with fixing and issue with my remote and v6 TiVo box.Tried calling & put on hold forever & tried the in app help and the not so instant, messaging but never got beyond confirming I'm an account holder, thanks to the 1 reply a day!! 😩🤬
- sarah gilbert (@diamonddivabird) reported fromSouthampton, England
Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.
- Stuart (@ffsStuart) reported fromSouthampton, England
@virginmedia hi buds do you know if there are any issues in soton cause my internet is being pure sh*te
- Dave Swateridge (@DaveSwateridge) reported fromSouthampton, England
@virginmedia I’ve just called that freephone number, put in my nans phone number and it says that there’s no known issues. 😮
- Ray Bird (@raybird1981) reported fromSouthampton, England
@virginmedia are you aware of a issue in the so19 area of Southampton as App not working and not getting any tv signal
- Chris Garrett (@chris_tterrag) reported fromBournemouth, England
@graham641 @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
- Chris Garrett (@chris_tterrag) reported fromBournemouth, England
@rob_crane @virginmedia Watching via itv hub on a @amazon fire stick as @virginmedia is down #gladipayallthismoney #cheersvirgin
- Matthew King (@MatthewKing35) reported fromSouthampton, England
@virginmedia @Tyson_Fury 2/2 like sky sport box office per per view is to much from both Broadcasters so for me it’s down the pub with my mate but Stupid o clock ⏰ is not possible for me get bt spots like sky sports I do like bt sport is doing good but this fight to much money and stupid o clock ⏰
- Lee Stacey (Pilchard) (@LStacey) reported fromBournemouth, England
Outage here in Dorset too, @virginmedia. #virginmedia
- Ade McKenzie (@AdeMcKenzie) reported fromSouthampton, England
@virginmedia @raybird1981 I’m having the same issue. In SO18 area of Southampton. TV is unwatchable and can’t log onto your site either.
- HeresSaintGemma (@HeresGemma) reported fromSouthampton, England
@virginmedia awful tv signal. Can't access Virgin Media website to check if it's a known problem.
- Rahim™ 🇲🇦🇬🇧 (@rahim94) reported fromSouthampton, England
Doesnt help either that I cant view the service status on the website either @virginmedia
- Dave Swateridge (@DaveSwateridge) reported fromSouthampton, England
@southcoastbloke @virginmedia I know this now. I’ve just gone through virgin media’s tweets and seems to be up and down the country.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
- PJ (@jaf*ck) reported
@virginmedia lost broadband is area reference 12. Restarting Hub 3 doesn't fix issue and service status says there's no fault. Hub light is solid green
- WelshSwimmer (@SwimmerWelsh) reported
@virginmedia how do I speak to someone. Paid for new package. Cannot connect. All on line help does not work. Phone gets cut off after an hour of waiting. Help?
- James (@jamesblack1986) reported fromDenny, Scotland
Delighted to see @virginmedia's internet is back to being a back of ****.
- Tony Dyson (@tony_dyson_) reported
@virginmedia Yes. Friday. Still crap telephone.
- Chenna (@chenna1985) reported
@virginmedia Thank you for your response!I have requested to remove the TV service from the package since it was getting ridiculously long to fix. I simply didn't understand why you didn't want to send the new TV box which is included in my package deal.
- Simon Harrod (@SimHarrod) reported
@virginmedia @JohnSpencerTV I'm trying to get help, bit nobody is replying!
- Luke Gleeson (@lukegleeson1992) reported
@virginmedia sent a complaint about intermittent broadband a week ago and no response. Done everything your site and phone line says. I can also guarantee its the same by the time you get back to this as its been like it for months. How do I speak to someone?
- ed francis (@pompeyhedge) reported
@immjunn @virginmedia It should be a 30 day rolling contract, so you can cancel. I would speak to retentions (uk based) about leaving and see what they offer.
- nkrs87 (@nkrs87) reported
@virginmedia having problems with my Hub. Website useless and can’t get through on the phone for help. Can’t you just send me a new hub?
- Rakesh Chohan (@RakeshChohan) reported
@virginmedia ...down and I have to reboot my outdated router. I have COPD which means I am reliant on a good broadband service. I am paying well above the odds too which makes this worse. I would like you to call me as soon as possible as I have logged a complaint and am ....
